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Requirements for DRC Site

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Frequently Asked Questions

Technical Questions

What system requirements do I need to use the DRC website
I am unable to watch the multimedia modules
Modules are taking too long to load and loading periods between slides are long?
I don't hear any sound when I watch the modules

Continuing Education Questions

Are the DRC modules approved for CE Credit?
How do I get my CE certificate(s)?
Are the CE modules accredited in my state?
Are the DRC modules considered participation credit?
Under one subscription plan, can each office employee take as many CE modules as they wish?

Subscription Questions

Does the subscription fee cover everyone in our office?
How can our office create new DRC accounts for other team members?
How does our office renew its subscription to DRC?


What system requirements do I need to use the DRC website? In order to view the modules you will need Flash 7.0 or higher. For the best viewing experience you need: *PC & Windows* Users** Macromedia Flash Player 7.0 or later Acrobat Reader 6.0 or later 800MHz Intel Pentium III processor or later Windows 2000, Windows XP 256MB RAM (1 GB recommended) 1024x768, 16-bit display (32-bit recommended) 710MB of available disk space MAC OSX Users Macromedia Flash Player 7.0 or later Acrobat Reader 6.0 or later 600MHz PowerPC, G3 or later Mac OS X 10.3, 10.4 256MB RAM (1 GB recommended) 1024 x 768, thousands of colors display (millions of colors recommended) 360MB of available disk space Top


I am unable to watch the multimedia modules? In order to view the modules you will need Flash Player 7.0 or higher. In order to view pdf files on the DRC site, you will need Adobe Reader 7.0 or higher. Both of these can be downloaded from the DRC Support section. Top


Modules are taking too long to load and loading periods between slides are long? The DRC site is designed for high speed Internet service (DSL or faster). If you are using a dial-up connection Internet service, you will experience delays in loading the multimedia modules. Top


I don't hear any sound when I watch the modules. Check your audio cables and plugs Check the volume on your speakers Check your audio properties Check your sound card Top


Are the DRC modules approved for CE Credit? Currently, most states consider DRC online training “non-participatory” continuing education. Top


How do I get my CE certificates? Once you pass a module exam you will be able to view/print your CE certificate in the module classroom. You can also visit the CE Manager section of the site and view/print your CE report and CE certificate(s). Top


Are the CE modules accredited in my state? Although DenTrek and Henry Schein Dental are ADA CERP approved providers of CE, it is ultimately up to your state dental board to accept online CE continuing education credits toward your relicensing requirements. Top


Are the DRC modules considered participation credit? Currently, most states consider DRC online training “non-participatory” continuing education. Top


Under one subscription plan, can each office employee take as many CE modules as they wish? Yes. All employees of a subscribed office have unlimited access to the entire DRC library. Top


Does the subscription fee cover everyone in our office? Yes. One subscription fee covers everyone in your office location. The office administrator can add or deactivate office accounts by using the Staff Management link. Top


How can our office create new DRC accounts for other team members? The office administrator can add or deactivate office accounts by using the Staff Management link. Only the office administrator has access to the Staff Management link. Top


How does our office renew its subscription to DRC? Your office subscription will automatically renew through Henry Schein Dental. Top

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